Q. How do place my order on akayinfinity.com?
To place an order :-
Click “Add to cart” button on the products you wish to purchase.
Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
From here, you need to select your shipping methods and click “next” button.
Next you'll need to choose your payment method then click “next” button.
After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
Click “Confirm Order” to complete the order.
Q. What are the payment methods available?
Akayinfinity.com offers various kind of Payment Methods as shown below :-
1. Maybank2u Pay (Pay from your Maybank Current/Savings Account)
2. GrabPay (Available soon)
3. Offline Bank Transfer
Bank : Malayan Banking Berhad (Maybank)
Bank Account : 514842350245
Account Name : AKAY INFINITY PLT
After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :
You may scan and email us the above info to Email Address : finance@akayinfinity.com
Note: Your purchased products will not be delivered until we have this confirmation.
Q. How to change my account personal information and shipping address?
Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
Click on “Lost Password?” and fill your email that used to register the account in the box.
Click Submit.
A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
- Please send an email to our customers service email at hello@akayinfinity.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Any changes and cancellation of Orders are not allowed after payment is confirmed. Please contact us at hello@akayinfinity.com for further assistance.
Q. What is the akayinfinity.com's currency of transaction?
All transaction will be done in Malaysian Ringgit (MYR). Customers can choose to purchase in other currencies but orders will be converted to MYR at transaction date.
Q. How long does the delivery usually takes?
Delivery usually take around 3 to 5 working days after payment made.
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the FAQ page. Please kindly drop us an email to hello@akayinfinity.com for us to clear your doubts.
